Every business, especially in the retail, F&B, and service industries, needs a reliable POS (point-of-sale) system to help them optimise their checkout process and provide a centralised database for their products or services, prices, customer information, inventory, and many more. Essentially, it is safe to say that a POS system plays a vital role in ensuring the business runs smoothly and efficiently, as well as increasing the business’ bottom line.

When it comes to a restaurant POS system in Singapore, in particular, it should enable your business to provide more payment and ordering options for customers. For example, digital menus and contactless payments are expected by customers these days, so it would be good for your restaurant to implement these steps. All in all, what you should be looking for in your POS system is allowing your business to better meet the demands and expectations of customers.

Find that your current POS system is not working the way it should be as described above? Then, this is the time to start shopping for a more suitable POS system. In this article, we have listed some common signs that indicate that your POS system needs upgrading or replacement.

Too complicated to navigate

While getting your hands on a POS system equipped with advanced features is beneficial, that does not mean that you should put up with a complex system. If you find it challenging or time-consuming to perform transactions, look into reports, or carry out any necessary tasks, that POS system is simply not suitable. Remember this; a POS system should streamline your business operations to make it more manageable for you and your employees, not make it more difficult.

This is why at Edgeworks Solutions, we have purposefully designed our POS system to be user-friendly and one that integrates seamlessly with the appropriate software for your business needs. Your and your employees can look forward to minimal training to understand how our system works.

Lack of innovative features

In order to keep up with competitors and stay relevant in the marketplace, businesses these days have to be flexible and find ways to continue meeting consumers’ demands. For example, more and more businesses are introducing rewards programs to build customer loyalty, alongside accepting digital payments to cater to the increasing tech-savvy population. If your POS system lacks such features to accommodate your business growth needs, it is time to move on to a more modern system.

Lacks security

Cybercriminals love nothing more than a vulnerable POS system. If your POS system lacks the necessary security features to prevent unauthorised personnel from accessing sensitive data, such as customers’ account details, credit and debit card information, and other financial information, you are exposing your business and customers to a host of cyberattacks, specifically malware. This can only be made possible by exploiting vulnerabilities in a compromised system, so you should always be vigilant in enforcing security measures in your POS system.

We recommend going with a cloud-based POS system in order to automatically and remotely update your system’s software whenever required. You can also access reports and monitor databases at your convenience, allowing for better decision-making. 

Does not support eCommerce

According to the latest study by Visa, up to 26% of Singaporeans shop online at least once a week. This goes to show how popular online shopping is and how eCommerce has dominated the retail industry. As more businesses are shifting their operations online, a fitting POS system should be integrated with eCommerce solutions to enable both your store and website to be connected in real-time, simplifying the sales process altogether. In addition, when critical information is consolidated as a whole, it makes for easier analysing financial data and reports.

Conclusion

If you have made the decision to change your POS system after reading this article, there are a few things you need to do before officially implementing it.

• Determine if you require a new payment processor, as some payment processors are incompatible with some POS systems. This goes for hardware as well, so do check to make sure your existing hardware is suited for your new system. If not, you may have to purchase new ones.
• It is recommended to request demos or training sessions to get comfortable with your new system and understand its navigation.
• Go through your inventory count before importing it to the new POS system once it has been installed.

Besides providing tried-and-tested POS solutions, Edgeworks Solutions offers a range of hardware to complement your POS system, from a barcode scanner to a cash drawer. Contact us for more information.