Every Disconnected System is Costing You Sales
Overselling on Shopee. Empty shelves you didn’t see coming. Loyal customers who walked out because their points didn’t carry over. Our Omnichannel Retail Management solution closes every gap,
unifying your stores, marketplaces, and inventory into one system that protects your revenue and maximises your profit.
Pre-Approved under IMDA SMEs Go Digital (PSG)
🏢 18 Years in Business
🛍️ 3,000+ Retailers
🇸🇬 Singapore HQ
✅ PSG Approved Vendor
Turning Operational Chaos into Your Competitive Advantage
If you’re selling across more than one channel or planning to, these problems are either already happening or just around the corner.
The Disconnected Reality
Your last item sold in-store, but Shopee still showed it as available. The customer ordered. You cancelled. One-star review.
A customer wants to return an online purchase at your counter. Your staff can’t trace the order. Awkward silence. Trust lost.
Every night, someone copies sales figures from Shopee, Lazada, and the POS into a spreadsheet by hand.
You reordered a slow SKU because you didn’t know your other outlet had 40 units sitting on the shelf.
A loyal customer earned points in-store but can’t use them anywhere else. She stops coming back.
What You Actually Need
Every sale across every channel updates your inventory instantly. Shopee, Lazada, in-store all in sync, in real time.
Staff see the full transaction history at the POS whether the customer bought online or walked in. Returns handled in seconds.
Sales, tax, and collection data flows directly to your accounting system every day. No manual exports, no errors.
Real-time stock visibility across all outlets. Transfer stock between locations from your phone before shelves run empty.
Customers earn loyalty points online and in-store and redeem them when they walk into your outlet.
What If Your Entire Business Ran as One?
A customer discovers your product on Shopee. She visits your Orchard outlet to see it in person, checks out at the self-checkout kiosk, and earns loyalty points on the spot. Your inventory updates the moment she pays. Your accounts are reconciled before closing time. You reviewed all of this from your phone on the way home.
Her points are waiting for her the next time she walks into any of your outlets.
That’s not a future state. That’s what Omnichannel Retail Management does today.
One Central System. Every Channel. Total Control.
Omnichannel Retail Management is a unified commerce platform that connects every touchpoint your business operates, physical stores, self-checkout kiosks, online marketplaces, and your back office into a single real-time system. No more jumping between dashboards. No more reconciling numbers at the end of the day.
Used by retail businesses across Singapore, from single-outlet shops selling on Shopee to multi-outlet chains managing ten locations and two marketplaces simultaneously.
Omnichannel Retail Management — One Central System
Six Ways Omnichannel Retail Management Grows Your Revenue
Each benefit below is a real operational problem solved — and real money recovered.
Never Oversell Again
The moment a sale happens — at the counter, on Shopee, on Lazada, at the self-checkout kiosk — your inventory updates across every channel instantly. The last unit sold in-store disappears from every online listing automatically. No more cancelled orders, no more negative reviews, and no more apologetic calls to customers who bought something you no longer have. For most retailers, overselling is not a rare mistake — it’s a weekly one when stock is managed manually across channels.
✓ Real-time inventory sync across all physical outlets and online marketplaces simultaneously.
Turn Every Customer into a Repeat Buyer
Customers earn loyalty points whether they buy online or walk into your store. When they’re ready to spend those points, they redeem them in-store — giving them a reason to keep coming back in person. Your staff can see each customer’s full purchase history at the POS, making every visit feel familiar. Personalised vouchers, referral rewards, and birthday campaigns all run automatically from one system.
✓ Unified loyalty programme — earn points online and in-store, redeem in-store. Automated CRM campaigns.
Stop Wasting Hours on Manual Data Entry
Sales, collection totals, taxes, and inventory costs flow directly into your accounting system every day — automatically. No one needs to copy numbers between platforms at the end of the night. Retailers managing three channels manually typically spend two or more hours a day on data reconciliation alone. That’s time your team could spend on the floor, on customers, or on growing the business. Errors that quietly cost you money get eliminated before they compound.
✓ Daily automated sync to your accounting system — sales, collection, stock levels, and costs
Always Know What to Stock and Where
See real-time stock levels across every outlet and warehouse from one dashboard — or from your phone on the go. Set minimum and maximum stock levels so replenishment kicks in before a shelf goes empty. Raise and approve stock transfers between outlets from the mobile app, without emails, without calls, without delays. Never overstock a slow mover or run dry on a fast one.
✓ Multi-outlet inventory with auto min/max alerts, mobile stock transfers, purchase orders, and barcode management
Never Run Out of Stock — Without Overstocking Either
Set a minimum and maximum stock level for each product, by outlet. The moment stock drops below the minimum at any location, the system flags it for replenishment automatically — whether that means transferring from another outlet or raising a purchase order to your supplier. No more relying on someone to notice an empty shelf. No more tying up cash in excess inventory that doesn’t move.
✓ Auto min/max stock level alerts by outlet — triggers replenishment before the shelf goes empty
Manage 10 Outlets Like You Manage 1
Your HQ dashboard shows sales, stock, and performance across every outlet in real time. Run promotions across all locations at once. Drill down by outlet, product, or category. Access reports on web or mobile — and set them to land in your inbox daily, weekly, or monthly without lifting a finger. Growing your footprint should not mean growing your workload. Brands that implement omnichannel strategies report an average revenue growth of 9.5% annually — nearly three times the 3.4% seen by those without an integrated approach. (Source: Firework, 2024)
✓ Multi-outlet back-end with cloud analytics, mobile reporting app, and auto-scheduled email reports
See how this works for your specific business.
Book a free 30-minute session with our retail specialists. No sales pitch — just a practical walkthrough of how Omnichannel Retail Management maps to your current operation.
Trusted by Retailers Across Singapore
From growing independent retailers to established multi-outlet chains, these businesses run on our Omnichannel Retail Management platform.
Productivity Solutions Grant (PSG)
SMEs are eligible for up to 50% Productivity Solutions Grant (PSG) support for the adoption of Omnichannel Retail Management (OCRM) under the IMDA SMEs Go Digital programme.
We Are A Pre-Approved Vendor
We are an approved vendor under the IMDA SMEs Go Digital programme. Eligible Singapore SMEs can receive up to 50% subsidy on this solution through the Productivity Solutions Grant (PSG).
Speak with us to find out if your business qualifies.
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1. We already use Shopee's built-in tools. Why do we need a separate system?
Shopee’s native tools only cover what happens on Shopee. The moment you have a physical store, a second marketplace, or a loyalty programme, those tools stop talking to each other. Our Omnichannel Retail Management platform is the single system that brings all of it together — so you stop managing four dashboards and start running one business.
2. We're currently a one-outlet shop. Is this too much for us?
Not at all. Many of our clients started with one outlet and one marketplace. The system is built to grow with you — and if your goal is to expand, it’s much easier to build on a solid foundation now than to retrofit everything later when you’re busier.
3. How long does implementation take?
A typical implementation runs three to four weeks from scoping to Go-Live, depending on the number of outlets and integrations involved. We manage the entire process and make sure your operations are not disrupted during the transition.
4. What support do we get after going live?
Every implementation includes six months of complimentary post-Go-Live support. After that, we offer ongoing maintenance plans so you always have a team to call.
5. How does the loyalty programme work across online and in-store?
Customers earn points whether they buy through your online store or walk into your physical outlet. When it’s time to redeem, they do so in-store. This gives customers a real reason to visit — and gives you more opportunities to convert that visit into an additional purchase.
6. Can it handle Shopee and Lazada at the same time?
Yes. Orders, inventory updates, and sales data sync across both marketplaces simultaneously. If you sell the last unit on Lazada, Shopee updates instantly — and your in-store inventory follows suit.
7. Does it connect with my accounting software?
We integrate with major accounting systems including Xero and QuickBooks. Daily sales, collection, and inventory cost data flows in automatically — no manual export, no reconciliation headaches at month end.
