Self-Ordering Kiosks: How to Boost Efficiency & Revenue

In today’s fast-paced Singapore, F&B businesses face a constant battle: long queues and staffing shortages. These issues can lead to frustrated customers, lost sales, and a damaged reputation. But there’s a solution on the horizon: self-ordering kiosks.

Long Lines and Labor Shortages Plaguing Your Business?

Imagine a customer walks into your restaurant, eager to try your latest dish. But they’re met with a queue that snakes out the door. Discouraged, they might abandon ship and head to a competitor with a quicker system. This scenario is all too common for Singaporean F&B businesses. Long wait times due to inefficient ordering systems can:

  • Dissatisfy Customers: Long queues lead to frustration and a negative dining experience.
  • Hurt Your Bottom Line: Lost customers mean lost sales. Studies show a direct correlation between wait times and customer abandonment.

Adding to the woes are the challenges of staffing in Singapore’s F&B industry. Rising labor costs make it difficult to maintain adequate staffing levels, especially during peak hours. This creates a bottleneck in your service, further impacting customer experience

Don’t Let Frustrated Customers Walk Away Because of Inefficient Ordering

The impact of long queues goes beyond initial frustration. Here’s how inefficient ordering systems can cost your business:

The Scenario: How Long Lines Can Damage Your Business

  • Negative online reviews due to poor wait times.
  • Customers choosing competitors with faster service.
  • Damaged brand reputation for slow and inefficient service


The Cost of Inefficiency: Lost Sales and Reputation

Imagine the lost revenue each time a customer walks out due to a long queue. A study by National Restaurant Association revealed that wait times exceeding 15 minutes can lead to a 20% increase in customer abandonment. Furthermore, negative online reviews due to long lines can deter potential customers and damage your brand reputation for years to come. Losing customers due to inefficiency is a double whammy – you not only lose the immediate sale, but also the potential for future business and positive word-of-mouth marketing.

Self-ordering kiosks offer a powerful solution to these challenges.

The Solution: Self-Ordering Kiosks – A Technological Revolution


Self-ordering kiosks available with or without a standSelf-ordering kiosks are user-friendly touchscreens that empower customers to browse menus, customize orders, and make secure payments independently. This innovative technology offers a range of benefits for your business:

Empowering Customers with Convenience and Control

  • Customers can browse menus and order at their own pace.
  • Kiosks offer customization options, promoting upselling and increased order value.

The Benefits of Self-Ordering Kiosks:

  • Reduced Labor Costs: Free up staff for food prep, customer service, and table management.
  • Increased Order Efficiency: Eliminate order errors and expedite service with direct customer input.
  • Improved Customer Experience: Reduce wait times, offer personalization, and empower customers.


Here’s how self-ordering kiosks can specifically address labor costs:

By handling the ordering process, kiosks reduce reliance on cashiers, freeing up your staff to focus on higher-value tasks that enhance customer experience.

Self-ordering kiosks also lead to increased order efficiency:

With customers directly inputting their choices, order errors and miscommunication are minimized. This speeds up order processing and reduces kitchen prep time.

Most importantly, self-ordering kiosks improve customer experience:

Customers appreciate the convenience of kiosks, eliminating long lines and frustration. Additionally, kiosks can offer multilingual interfaces, catering to Singapore’s diverse clientele.


The Edgeworks Advantage: Self-Ordering Kiosks Designed for F&B Businesses


Edgeworks self-ordering kiosks boast intuitive interfaces designed for maximum user comfort. This includes features like:

  • Simple Visuals and Icons: Large, high-resolution images and intuitive icons make browsing menus easy, even for those unfamiliar with the language.
  • Logical Layout: The kiosk’s layout is designed for a clear flow of information, guiding users through the ordering process effortlessly.
  • Step-by-Step Instructions: On-screen instructions are clear and concise, making the ordering process straightforward.
  • Clear and Crisp Visuals: High-resolution product images and easy-to-navigate menus make browsing a breeze.
  • Multiple Payment Methods: Offer a variety of payment options, including cash, credit/debit cards, and popular e-wallet solutions like GrabPay and Alipay, to cater to different preferences.


Edgeworks Self-ordering kiosks interface


Embrace the Future with Self-Ordering Kiosks

Don’t let long lines and staffing shortages hold you back. Contact Edgeworks Solutions today for a free consultation and see how self-ordering kiosks can revolutionize your business!


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