Edgeworks Solutions is honored to be recognized as a finalist at the prestigious Singapore International Chamber of Commerce (SICC) Awards 2025 in the Most Transformational Collaboration category. While we did not emerge as the winner, receiving the Certificate of Commendation is a testament to the dedication, innovation, and collaboration that went into our project alongside Far East Flora and LanciaConsult.
The Power of Partnership: Edgeworks, LanciaConsult, and Far East Flora
Our journey as a finalist in this category was driven by our successful collaboration with Far East Flora and LanciaConsult. This project was fueled by two key motivations:
- Understanding Customer Buying Habits – Far East Flora sought to gain deeper insights into their customers’ purchasing patterns and preferences.
- Expanding to New Market Channels – The goal was to engage diverse customer segments through multiple touchpoints, improving accessibility and customer experience.
Together, we delivered a cutting-edge omnichannel retail platform, leveraging digital transformation to drive efficiency and business growth.
Transforming Customer Experience with Technology
As the solutions provider, Edgeworks played a pivotal role in deploying an innovative omnichannel ecosystem that seamlessly integrated with NetSuite. This transformation centralized all business data, enabling powerful, data-driven decision-making and unlocking key business insights.
One of the most impactful implementations was the self-checkout kiosks, enhancing customer convenience while allowing staff to focus on personalized customer service. By streamlining operations and reducing manual checkout processes, these kiosks significantly cut down waiting times, creating a seamless shopping experience. This technology empowers retailers by optimizing workforce allocation—freeing up employees to assist customers, offer personalized recommendations, and provide a more engaging in-store experience. Additionally, self-checkout kiosks help minimize human errors, improve transaction speed, and enhance overall operational efficiency, making them an invaluable asset for modern retailers striving to elevate customer satisfaction and drive business growth.
The Impact: Data-Driven Growth and Customer Insights
The results of this project have been truly remarkable:
- 20,000 loyalty members joined shortly after Far East Flora’s launch.
- 50,000 members signed up within a year.
- Centralized business data enabled efficient reporting and strategic planning.
These figures showcase the profound impact of digital transformation. Businesses across various industries can leverage similar approaches to understand customer behavior, optimize operations, and expand their reach through digital channels.
The SICC Award Ceremony Experience
Attending the SICC Awards 2025 was an unforgettable experience. The event brought together leading industry innovators, providing an opportunity to celebrate collaborative success stories. While we did not take home the top award, being recognized as a finalist reinforces our commitment to pioneering cutting-edge solutions that drive meaningful change.
What’s Next for Edgeworks Solutions?
Our journey does not stop here. Edgeworks remains dedicated to pushing the boundaries of business technology and digital transformation. We will continue to explore new ways to enhance operational efficiency, customer engagement, and data-driven decision-making for businesses across various sectors.
In addition to our success at the SICC Awards 2025, we are proud to announce that Edgeworks has been awarded the AI Trailblazers Innovation Award 2024. This prestigious program, backed by Ministry of Digital Development and Information (MDDI), Google Cloud, and Digital Industry Singapore (DISG), and Infocomm Media Development Authority (IMDA), recognizes teams that have successfully developed a functioning product demonstrating the value of Generative AI. This achievement further solidifies our commitment to innovation and our ability to drive impactful change through cutting-edge technology.
Conclusion
We are incredibly proud of these achievement and look forward to more transformative collaborations in the future. If your business is looking to harness the power of technology and data-driven insights, Edgeworks is ready to help you take the next step toward success.
About the SICC Awards
The SICC Awards were established in 2015 to celebrate groundbreaking collaborations that drive business growth and innovation. Built on the conviction that collaboration is the key to sustainable success, the awards recognize organizations that push boundaries through transformative partnerships. The Most Transformational Collaboration category highlights initiatives that lead to significant business evolution through strategic alliances and technological advancements.
